We want every customer to get a workflow that works. This policy explains when refunds apply to templates, VIP Installation and services.
1. Workflow templates (digital content)
Templates are delivered immediately after payment. At checkout you ask for immediate access and acknowledge that, once the download is made available, the statutory right of withdrawal for digital content no longer applies. For that reason we do not refund templates because of a change of mind.
We will repair, replace or refund a template if:
- the files are defective or do not match the product description, and we cannot fix the problem within a reasonable time
- you bought the same product twice by mistake — contact us within 14 days and we refund the duplicate
2. VIP Installation
- If you cancel before the installation work has started, we refund the difference between the VIP Installation price and the DIY price. The workflow files have already been delivered, so the DIY price is not refunded.
- Once installation has started, the installation is not refundable.
- If we cannot complete the installation for reasons on our side, we refund the installation portion.
3. Custom services and maintenance
Custom projects follow the payment and cancellation terms in the written proposal. Maintenance and support plans can be cancelled at any time and end at the close of the current billing month; months already started are not refunded.
4. What is not covered
- Costs charged by third-party services such as AI, rendering or hosting providers
- Changes in third-party services or platform policies after purchase
- Not having the environment listed in the product requirements
If setup is harder than expected, contact us first — helping you get the workflow running is part of what you pay for.
5. How to request a refund
Email info@educattech.com with your order number and a short description of the issue. Approved refunds are returned to the original payment method; the time until the amount appears depends on your bank or payment provider.
6. Payment disputes
Please contact us before opening a dispute with your bank or payment provider — most issues are solved faster directly. If a dispute is opened, we will share the relevant order, delivery and download records with the payment provider.
7. Your statutory rights
This policy does not limit any rights you have under mandatory consumer protection law.
8. Contact
YÜ-SER EM.İN.TA.TU.SE.T.M.S.G.H.T.M.M.B.P.Ü.İ.İ.SAN.LTD.ŞTİ.
Emek Mah. Bişkek Cad. No: 125-127 İç Kapı No: 16, Çankaya, Ankara, Türkiye
MERSİS No: 0988006639800018 · Tax Office: Maltepe · Tax No: 9880066398
Email: info@educattech.com · Phone: +90 850 304 06 82